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Returns Policy

RETURNS UK MAINLAND

All U.K. Mainland orders placed on Curios Jewellery and Gift will have 7 WORKING days to return any items which are no longer wanted, faulty etc. for a full refund (this is 7 working days from receipt of goods, not from ordering). If we receive any returns after 7 working days, we will have no alternative but to send your items back to you, as we will no longer accept anything after 7 working days have expired. 

FOR HYGIENE REASONS WE CANNOT REFUND OR EXCHANGE THE PURCHASES OF EARRINGS.

FOR PERSONALIZED GIFTS UNLESS THERE HAS BEEN AN ERROR ON OUR PART, OR THE ITEM YOU PURCHASED IS DEFECTIVE. YOU HAVE NO RIGHT TO CANCEL AND WE CANNOT ACCEPTED RETURNS ON PERSONALIZED OR BESPOKED ITEMS, WHETHER BY NAME OR DATE, AS THESE CANNOT BE SOLD TO ANYONE ELSE.

IF YOU ARE NOT SATISFIED

You may return the products to us, whereupon a full refund will be made provided that the products are returned in the same conditions as received within 7 days of your receipt of the goods for a full refund. Anything received after 7 days will be sent back to the customer (at the customers cost), as we no longer accept returns after 7 days (UK Mainland only).

You may request replacement products, which we will despatch to you (subject to availability) on receipt of the original products, which were not satisfactory, from you. No refund will be made in these circumstances & there is only 7 days for this action.